Frequently Asked Questions
Everything you need to know about your OZO mechanical keyboard experience.
What is the standard shipping time for OZO keyboards?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do OZO keyboards come with a warranty?
Yes, all our keyboards include a 1-year limited hardware warranty that covers manufacturing defects. This does not cover damage caused by liquid spills or unauthorized modifications.
Are your keyboards hot-swappable?
Most of our current models feature hot-swappable PCB sockets, allowing you to change switches without soldering. Please check the specific product specifications page to confirm for your model.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. Please note that custom-built keyboards or personalized keycaps may be subject to a restocking fee.
Which operating systems are compatible with OZO products?
Our keyboards are fully compatible with Windows, macOS, and Linux. Most models feature a physical toggle switch to swap between Mac and Windows layout modes.
Do you offer international shipping?
Yes, OZO Keyboards ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.